Frequently Asked Questions

Everything you need to know about our botanical beauty and skincare.

What is Chantecaille’s philosophy on animal testing?

Chantecaille is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission third parties to do so. We are proud to be included in PETA’s list of cruelty-free companies.

Are your products vegan?

While many of our products are vegan, some formulas may contain ingredients like beeswax or carmine. We provide a full list of ingredients on each product page to help you make informed choices.

What is your shipping policy?

We offer complimentary standard shipping on all orders over $150 within the United States. Orders are typically processed within 1-2 business days, and expedited shipping options are available at checkout.

What is your return policy?

We want you to be delighted with your purchase. If you are not satisfied, we accept returns of lightly used or unopened items within 30 days of the delivery date for a full refund.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Does Chantecaille offer professional makeup consultations?

Yes, we offer complimentary virtual consultations with our expert beauty advisors to help you find the perfect shades and skincare routine tailored to your needs.